From Ladakh to Your Home.
COPPER VALLEY ZANGKAR
Operated by: ZANGKAR LLP
Website: https://cvz.zangkar.com
Effective Date: 14 October 2026
Welcome to Copper Valley Zangkar.
This website is operated by ZANGKAR LLP, trading under the brand name Copper Valley Zangkar.
Throughout these Terms & Conditions, “we,” “us,” and “our” refer to ZANGKAR LLP. “You” and “your” refer to visitors, customers and other users of our website.
These Terms govern your access to and use of our website, online store, product listings, checkout services and other features we make available.
By placing an order or using our services, you agree to the applicable terms presented to you. Your rights under mandatory consumer protection laws remain unaffected.
If you do not agree with these Terms, please refrain from using the relevant services.
Customers placing orders must be at least 18 years of age or act through a parent or legal guardian legally authorised to complete the purchase.
You agree to provide accurate contact, billing, payment and delivery information.
We may reasonably request verification where necessary to prevent fraud, protect transactions or comply with applicable laws.
Copper Valley Zangkar offers agricultural, food and botanical products associated with Ladakh.
Our product range may include dried seabuckthorn berries, seabuckthorn powder, roasted barley, dried juniper and other products offered through our website.
We aim to provide accurate information about product identity, ingredients, net quantity, pricing, origin, storage and other relevant characteristics.
Product availability may change without prior notice.
Due to natural agricultural variation, some products may exhibit differences in appearance or other characteristics, provided they remain consistent with their description and applicable quality requirements.
We reserve the right to correct genuine website errors, but will not impose material changes to an accepted order without the customer’s agreement or another lawful basis.
Customers should read all applicable product labels, ingredient declarations, storage instructions, warnings and best-before or expiry information.
Food products should be stored and used in accordance with the instructions provided.
Website content is intended to provide general product information and should not be interpreted as personalised medical advice.
We do not represent our products as treatments, cures or preventatives for diseases unless a specific claim is lawfully authorised and supported.
Nothing in these Terms excludes responsibility for supplying safe, correctly described and legally compliant products.
Prices will be displayed in the currency shown on the website.
Applicable GST, delivery charges and other mandatory fees will be disclosed in accordance with applicable law before the purchase is completed.
We may revise prices for future orders.
Orders already accepted will not be subject to unilateral increases in price without an applicable lawful basis.
Payments may be processed through authorised third-party payment providers.
Customers must not attempt fraudulent or unauthorised transactions.
Submitting an order constitutes a request to purchase the selected products.
An automatic order acknowledgement does not necessarily mean the order has been accepted.
Acceptance occurs when we expressly confirm the order or begin fulfilment, depending on the checkout process.
We may decline or cancel orders for legitimate reasons, including stock unavailability, payment failure, suspected fraud, material pricing errors or legal restrictions.
Any applicable prepaid refunds will be provided in accordance with our Cancellation, Returns & Refunds Policy and applicable law.
We will endeavour to dispatch and deliver confirmed orders within the timeframes communicated to the customer.
Delivery estimates may vary according to destination, logistics availability, weather, accessibility and other relevant factors.
Where a delivery is materially delayed or cannot be completed, we will communicate the situation and provide an appropriate remedy in accordance with applicable law.
International shipping, where available, remains subject to destination-country import rules and any conditions disclosed before purchase.
All cancellations, return requests, replacements and refunds are governed by our published Cancellation, Returns & Refunds Policy.
The policy forms part of the terms applicable to a purchase, subject to mandatory consumer rights.
Customers may contact contact@zangkar.com for assistance.
Where customer accounts are available, users are responsible for maintaining reasonable confidentiality of their login credentials.
Users must not attempt to:
We may restrict access where reasonably necessary to protect our customers, business systems or legal obligations.
Such restrictions will not eliminate any outstanding statutory rights or refund obligations.
Unless otherwise stated, the Copper Valley Zangkar name, brand identity, website designs, original photographs, written content, product descriptions, graphics and other proprietary materials are owned by or licensed to ZANGKAR LLP.
These materials may be protected under applicable trademark, copyright and intellectual property laws.
Unauthorised commercial reproduction, distribution or use is prohibited except where permitted by law or expressly authorised.
Nothing on this website grants ownership of our brand identity or intellectual property to users.
Customers may submit genuine reviews, feedback and other content where the website provides this functionality.
Reviews must not be knowingly false, misleading, unlawful, abusive or infringing.
We may moderate content in accordance with transparent and lawful moderation standards.
We will not manufacture customer testimonials or represent fictitious reviews as genuine experiences.
By voluntarily submitting content for publication, you grant us the permission reasonably necessary to display and manage that content, subject to applicable privacy and intellectual property laws.
Promotions, discount codes, loyalty benefits and special offers may be subject to additional eligibility and redemption terms disclosed with the relevant offer.
We may withdraw or modify promotions prospectively for legitimate business reasons.
Offers must not be represented misleadingly, and all applicable pricing and promotional disclosures will be made in accordance with law.
Promotional terms cannot remove remedies for defective or non-conforming goods.
Our website may integrate payment gateways, shipping providers, analytics services or other external technologies.
Third-party services may operate under their own applicable terms and privacy policies.
We are not responsible for unrelated actions of independent third parties outside our control, but this provision does not exclude responsibilities that applicable law places on ZANGKAR LLP.
Personal information collected through our website will be handled in accordance with our published Privacy Policy and applicable data protection law.
Customers are encouraged to review the Privacy Policy to understand the categories of information collected, relevant uses, service-provider disclosures and available privacy rights.
Privacy enquiries may be directed to zangkarllp@gmail.com.
We aim to maintain a reliable and accessible website.
However, temporary service interruptions, maintenance, technical failures or connectivity issues may occur.
We do not guarantee uninterrupted operation of every website feature.
We will take reasonable steps to address material issues within our control.
Nothing in this provision excludes responsibility for losses or remedies where applicable law prohibits such exclusion.
To the maximum extent permitted by applicable law, neither party will be responsible for remote or unforeseeable indirect losses arising from ordinary website use.
This provision does not exclude or restrict liability for fraud, wilful misconduct, product safety violations or any liability that cannot legally be excluded.
In particular, nothing in these Terms limits a consumer’s statutory rights to refunds, compensation or other remedies under applicable Indian consumer protection laws.
We may experience disruptions resulting from circumstances outside our reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions or major infrastructure failures.
We will endeavour to communicate material fulfilment disruptions and mitigate their effects.
Where such events affect an order, the customer’s rights and our obligations will be assessed under applicable law and the circumstances of the transaction.
These Terms are governed by the laws of India.
We encourage customers to contact us first so that disputes may be addressed promptly and fairly.
Nothing in these Terms restricts a consumer from approaching a competent Consumer Disputes Redressal Commission or exercising any other remedy available under applicable law.
The jurisdiction of courts or tribunals will be determined by applicable law.
We may amend these Terms to reflect changes in business operations, products, legal requirements or website services.
Updated Terms will be published on this website with their effective date.
Material changes will be communicated where legally required.
Revisions will not retrospectively remove rights arising from completed transactions.
Legal Entity: ZANGKAR LLP
Trading Brand: Copper Valley Zangkar
Website: https://cvz.zangkar.com
Customer Support: contact@zangkar.com
Telephone: +91 9149418921
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Grievance Officer: [Insert designated name and designation]
Registered / Principal Business Address: [Insert verified geographical address]
We aim to acknowledge consumer grievances within 48 hours and resolve them within one month, subject to applicable legal requirements.
COPPER VALLEY ZANGKAR
From Ladakh to Your Home.
© 2026 ZANGKAR LLP. All rights reserved.